Shipping policy

Shipping Policy

At Froya, we are committed to delivering your order safely and on time.

Shipping Times

We process all orders within 1-2 business days. Standard shipping takes 7-15 business days for delivery within the continental United States. International shipping times may vary depending on your location.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's journey in real-time through our carrier's tracking system.

Shipping Regions

We currently ship to the United States and select international destinations. Shipping costs and delivery times will be calculated at checkout based on your location.

Customs and International Delays

For international orders, please note that packages may be subject to customs clearance and import duties, which can cause delays beyond our control. Froya is not responsible for delays caused by customs authorities or other third-party logistics issues.

Lost or Damaged Shipments

If your package arrives damaged or does not arrive within the stated timeframe, please contact us immediately with your tracking number and photos of damage (if applicable). We will work with the carrier to resolve the issue or issue a replacement or refund.